Contact
How can we help?
Email us about your parent account, billing, privacy, or something that is not working.
Email support
If possible, email from the same address you used for your parent account.
Helpful details
- Which page you were using.
- Your device and browser.
- What happened.
- A screenshot, if helpful.
Privacy reminder
Please do not send a child’s full name, diagnosis records, passwords, or payment-card numbers unless clearly needed.
Support is for adults and caregivers. Child tools do not require a child account.